“When we invited BGI to undertake a GST recoveries exercise we did not expect that the outcomes would be as good as they were. Not only did your organization identify many GST overpayments, several of them were quite significant in size. This enabled us to re-claim sizable amounts of GST Input Tax Credits from the Tax Office that otherwise would have remained unclaimed. Just as importantly though, it highlighted areas where improvements in our internal processing procedures were required… It also allows us to establish an error rate that we can benchmark against in future GST recovery exercises.”

“For your information, BGI’s suggestion that it undertake a similar exercise every second year is fully supported by our Director of Finance.”

“Once again, we are grateful for the professional and mature approach shown by your staff during the exercise, and look forward to dealing with BGI again in 2012.”